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Frequently Asked Questions (FAQ)
Browse the questions we're most often asked in Support and in our Facebook group.
Membership
People Like Us started 1 April 2018 and after three years of building our community and planning, we introduced a fee to make our service sustainable into the future. Our Founders were our first PLU’s to join and we’ll be forever thankful for the support shown to our community. We wouldn’t be here without them.
Non-Premium members are people who have activated a home profile but not paid for Premium membership. They include people who have never become Premium and those that were once Premium but are not now.
Non-Premium members who have never been Premium can receive messages from Premium members and reply to them. They can start one new enquiry a day.
Non-Premium members who have previously been Premium cannot message Premium members. Continue your membership to resume your conversations!
Auto-renewal is provided to make it easier for you to keep your subscription current and not have to worry about your future exchanges being cancelled from accidentally missing a renewal. If you do want to stop it, go to the member menu (click your photo) and then My Subscription. There's an option to cancel (or restart) your auto-renewal on this page.
Auto-renewal is provided to make it easier for you to keep your subscription current and not have to worry about your future exchanges being cancelled from accidentally missing a renewal.
If you need to update your payment method, go to the member menu (click your photo) and then My Subscription. There's an option on this page to update your credit card. You might see a pop-up screen informing you that any exchanges you have arranged past your renewal date will be cancelled if you cancel your subscription. Press the “I understand” button and you will be able to update your payment method in a new screen.
Remember, People Like Us uses the world's biggest payment gateway, Stripe, to handle all payments. People Like Us does not keep credit card information on our site or in our database anywhere.
We gift one Globe for each new member in our community. At this time, we have no plans to introduce further Globes with renewals.
We want our new members to experience a genuine, sharing exchange experience. We believe, is best felt from hosting another member.
This can be any type of exchange: simultaneous, non-simultaneous, non-reciprocal or hospitality, as long as the other member is staying in your place for 5 nights or more.
We're using Globes to make sure that all new members will do this first, before receiving their Globe for a non-reciprocal exchange.
In order to unlock your membership Globe, you have to host another member for 5 nights or more. Host means to have another member at your home (whether or not you're home).
This can be any type of exchange: simultaneous, non-simultaneous, non-reciprocal or hospitality. The important thing is that the member is staying at your home to qualify toward the count of days.
If your Globe is locked, it will unlock at the conclusion of an exchange where the cumulative total of your nights hosted is 5 or greater. As an example, if you host someone for 3 nights and then 7 nights, it will unlock on the last day of the 7 night exchange.
If you don't host another member for 5 nights during your membership period, it will unlock upon your next renewal.
Your account covers you, your partner, your children under 18, and your dependent adult children i.e. as long as they still live at home with you.
Once they move out of home, they can still travel with you, the same as your friends can (as long as you ask your host's permission), but to travel alone, they need their own account and to build up their own PLU reputation.
People Like Us doesn't offer free trials, but we have a 60-day refund guarantee for new members. If you find PLU doesn't work for you during your first 60 days, just start a Support Conversation and ask for a refund.
The guarantee ends when you accept or finalise your first exchange, or 60 days after you first become a Premium member. It is not applicable for discounted / promotional prices or for membership renewals.
Full details are in our Service Terms.
A Renewal Credit is a credit on your account that can be used toward the cost of a future People Like Us membership renewal.
Renewal Credits may be offered from time to time, such as through promotions, referrals, or other offers. Availability and amounts can vary depending on the offer.
Renewal Credits are applied automatically when you renew. If your credits are worth more than the cost of a renewal, the remaining balance carries over to future renewals while your membership stays active.
No. Renewal Credits can only be used for membership renewals. They can’t be exchanged for cash, transferred to another member, or used for anything else.
Renewal Credits don’t have a fixed expiry date, but they do expire if your membership lapses or is cancelled. Any unused credits are forfeited if that happens.
If a membership payment is refunded, reversed, or charged back, any related Renewal Credits won’t be reinstated.
Renewal Credits can only be used in the currency they were issued in. If your membership lapses and you later rejoin in a different currency, any unused credits issued in another currency won’t carry over.
Yes! If you refer a friend who joins PLU as a member, you'll both receive credits towards your membership. It's our way of saying thank you — the Community grows best through genuine word of mouth, and we love that most of our new members arrive via someone who already knows and loves PLU.
You can invite friends from your member menu - just click your photo on the menu.
Click on your Member Menu (your photo on the menu) and head to the Invite a Friend section. You'll find your unique invite link there — just copy it and share it however you like, whether that's a message, an email, or a post in your own network. You can also send email invitations directly from the dashboard and you can see the status of past invitations there too.
When a friend signs up for a paid PLU membership using your invite link, you'll receive a credit towards your next renewal. It's our way of saying thank you for spreading the word.
Our Invite a Friend program is genuinely for inviting your friends. Because of that, we do have limits to prevent abuse - a limit of 50 in a year and 100 outstanding invitations at any one time.
Invite a Friend is designed for people who are brand new to People Like Us — so unfortunately referral codes can only be applied at the point of registration, not added to an existing account later.
If you'd like to become a Premium member, you're very welcome to upgrade directly from your account at any time!
A Trust is a personal reference from a member who knows you. It's not a rating or a review, just a few honest words from someone saying they trust you, with their name attached. It sits on your profile from day one, even before your first exchange, so other members have a reason to feel confident about you beyond just your history on PLU.
You need to be Premium to give one. Any member, Premium or not, can receive one.
Feedback is about how a specific exchange went. A Trust is broader, it's a personal reference from someone who knows you, even if you've never exchanged with them.
Yes. You can withdraw one you've given at any time, and if you'd rather not have one on your profile, you can remove it too.
Yes, if you've invited them, through Invite a Friend. Your Trust will be waiting on their profile the moment they list their home.
No. A Trust reflects your personal confidence in someone, it isn't a guarantee, and giving one doesn't make you responsible for how any future exchange with them goes.