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Frequently Asked Questions (FAQ)

Browse the questions we're most often asked in Support and in our Facebook group.


PLU Picks

PLU Picks are personalised home recommendations based on your desired destinations. Our algorithm considers factors like location, availability, guest capacity, and pet policies to surface homes we think you'll love. Look for the PLU Pick badge on property cards.

A Gold PLU Pick means it's a mutual match — the home owner's travel plans also match one of your properties. These are great candidates for a home exchange since both sides are already a potential fit.

Use the thumbs up and thumbs down buttons on each PLU Pick. Thumbs up tells us we're on the right track; thumbs down lets you optionally explain why it wasn't a good match. The more feedback you give, the better we understand what you're looking for. You can also add more desired destinations to receive a wider range of suggestions.

PLU Picks are generated from your desired destinations. Make sure you have at least one destination saved with your preferred travel dates. If you've recently added a destination, picks may take a short time to appear. You can also check that the PLU Picks filter is enabled in your search filters.

Yes — tap the thumbs down button on any pick to dismiss it. You can also choose Remove similar to clear all suggestions from the same destination in one go. Dismissed picks won't reappear.

You can find your PLU Picks on the homes search page. Use the PLU Picks filter in the search filters to show only your personalised recommendations. You can also look for the PLU Pick badge on property cards as you browse.

Go to your email settings page and look for the PLU Picks notification section. You can choose to receive notifications immediately, daily, or weekly — or turn them off entirely. Simply tick the options that suit you and your preferences will be saved automatically.